No more dead spots. the line is testing with a potential issue on your phone line which seems to be being generated within your premises. This also happened occasionally i f I used the the TV Guide and selected to watch a program via IPlayer (Freeview Plus). For businesses of any size, explore our services today. You should enter the … This also happened occasionally i f I used the the TV Guide and selected to watch a program via IPlayer (Freeview Plus). This also kinda brings the is there something in the house, plugged into the mains that's causing this. BT (British Telecom) offers broadband internet, home phone and television service. Please take some time to browse through all our guides above and if you are still unable to resolve your questions, you can contact one of our advisers using the My Account Servicedesk. Pick your connection:Â. Please don't leave this page while your router is restarting as you won't have any internet access. (eg. I'd suggest leaving it in there for long enough to ascertain if the issue is replicated whilst set up in this way. The filter has a slot for the router and the phone so you can continue to receive calls. Hi, I'm Error. Please let us know how you get on and don't hesitate to drop us another post if you need any further assistance. I'd strongly recommend detaching everything from your phone sockets and just having the router connected to the test socket (as shown here) if possible. Marquez is human after all! The same player worked fine from my Panasonic TV on WIFI. Check the Ethernet cable is securely connected to the Ethernet port. We have detected additional accounts have been added since you last viewed your Faults and Orders dashboard. I might stream other games aswell. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Confident you have a faulty box you go back to BT to explain the problem who book an installer to come out and install you a new box, which he does only for that not to work also and he says that the problem lies with the TV aerial and not with the BT Vision box who also claims you need a “digital TV aerial” (No such thing by the way) RSS feed - News releases (opens in new window) View all headlines - News releases. Limited ITV1 content in Scotland and Northern Ireland. Will give it a try when I am back off night shift next week. Simply go to the Live TV menu, and then the Full TV Listings tab. Use the Wi-Fi or an Ethernet cable on a mobile or laptop, to see if you can connect. If you can’t connect, give your broadband provider a quick call. This has started rolling out to Humax Retail T2000 Devices. On both occasions i had to restart my Box. You are advertising this app for these boxes. Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports. The BT Sport app on Xbox and Windows 10 The BT Sport app allows BT Sport subscribers to watch all our great live Sport content on BT Sport 1, 2, 3, BT Sport ESPN and BoxNation. Give it a minute or two to warm up then check if you’re reconnected. You can get to the cog by pressing Up after opening the Main Menu. Please try after 20 minutes. You have had too many unsuccessful attempts to login. Please let us know how you get on and if you need any further assistance, don't hesitate to drop us another post. If PLA's - does the issue occur via a direct ethernet connection? BT is the UK's leading provider of business broadband and business phone services. Press and hold the  button on your box for 8 seconds, then let go. The simple old trick of restarting your router can help resolve this issue. With a BT ID, just log into My BT and you’ve got your whole package at your fingertips - from bills and apps to your broadband and TV settings. Give it a minute or two to warm up then check if you’re reconnected. One by your YouView box and one by your router. YVM104 is YouViews generic 'low bandwidth' error, although with a restart fixing the issue I'm not sure that it is a bandwidth error. i had yvm104 error when first setting up, it sorted itself with a box reset by pressing the button on the box for 8 seconds. Hope this helps. From here you can tap any programme to set recordings. This will provide a provisional check of your ability to receive reliable Broadband services. At BT, we use the power of communications to make a better world. Maybe PN could clarify (a snip from a GEA test perhaps) to see if they also see 02:00-02:30? This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. BitTorrent is a leading software company with popular torrent client software for Windows, Mac, Android, and more. Please let us know how you get on and don't hesitate to drop us another post if you need any further assistance. And a BT ID gives you access to nice extras too, including: - Over 5 million BT Wi-Fi hotspots in the UK (free to BT Broadband and BT Mobile customers). I have now put it back to smart mode and set the deep sleep to between 4 am & 5 am. I stay up v late the night before starting a run of night shifts to get my body clock ready, I did this Sunday night/Monday morning. *Depending on your box model, Settings will be on the last tab on the Main Menu or in a cog in the top right corner of the screen. I contacted Now tv, they said it was a BT issue. Give it a minute or two to warm up then check if you’re reconnected. i was watching Iplayer, the internet connection only on the PNYV Box dropped out twice. It looks like your box won’t load that service at the moment. Overused but it can often help resolve the issue. It really is starting to look like the PLA's are doing this - there's too much going against them. Huge errors sees him throw away lead. BT Cloud Voice fault Email login Pay a bill by card Additional accounts detected. as sport.bt.com still says after login: Your BT Sport subscription is a Mobile subscription and therefore does not include access to the online player. It worked previously with the home hub 3 only, so I assume the nighthawk (or its settings) is the issue. Outside of EU member states, you can use the app to get the latest news but it's currently not possible to watch any video content on the BT Sport app. If it's not in the way, or likely to be pulled out / tripped over, I'd try at least 3 days and see if it still drops at the same time. Action needs to come from Now tv in the form of an update to the app. Hi Dazz - I ended up speaking with Plusnet Support last night and they mentioned there have a number of instances with users re-subscribing to BT Sport and the BT systems having an issue with "new" subscribers using a previously used email address for their BT ID. Switch it off at the plug for 30 seconds and turn it back on. Download now. You watch it from midnight and 2hrs it drops), On both occasions i had to restart my Box. Further information on this change can be found here. I know it is not a major issue but my wife also sometimes stays up and watches things on catch up and complains of the same issue getting me out of bed on one occasion to reset the box for her. If the previous steps didn’t fix the issue, you will need to give your box provider a call. 2021 | 12:38 Europe/London. By continuing to browse, you are agreeing to our use of cookies. BT … BT Sport 1 TV Listings for the next 7 days in a mobile friendly view. Huge errors sees him throw away lead. YouView has begun a new and exciting journey to replace the main menu with an improved home screen. Seems it couldn't connect to the internet. Error Code YVM104 when watching Catchup TV Players, Re: Error Code YVM104 when watching Catchup TV Players, https://www.plus.net/help/tv/tv-error-codes/, https://www.plus.net/help/tv/equipment/powerline-adapter-problems/. BT TV Web application BT TV

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You need to enable JavaScript to use the BT TV website. This will allow both the WLR3 and DSL connections to function whilst being connected to the physical premise DP of your line. Recently (early May 2020) my DTR-T1000 failed to connect to catchup services proclaiming error YVM104. visit sport.bt.com on your laptop and log in with your BT Sport ID - you’ll then need a HDMI cable to connect your laptop to your TV . © YouView TV Ltd 2021. Not all programmes available via catch-up from past seven days. Give them a minute to reset and all the lights will come back on. Make sure you switch both adapters off for 30 seconds and then turn them back on. But it does not work.  First things first, we need to check how your box is connected to your router. After some searching I've found this link, which will take you to YouViews own 'Fix for YVM104' page. Now with added support for Android TV to watch … BT Mobile operates as a MVNO using the EE network. VIDEOS. First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. Check both adapters are switched on and make sure the Ethernet cables are securely connected. As it's the same time, each time, could something else connected to the mains be switching on or off? Visit our full contacts page here. You can check this on your box through the steps below: If it says your box is not connected select Edit connection and then Auto connect. Hi @DaveCW - sorry to hear that this is still occurring. BT Labs' end-to-end network core trial marks important milestone for s.. 13. So do i need a line filter and how long would I need to leave this like this for. BT told me it was a SKY TV issue and SKY told me it was a NOW TV issue. I found that pulling the network cable and putting it back in re establishes connection. Cookies on BT.com. Please don't leave this page while your router is restarting as you won't have any internet access. Time to head round the back of your box. My gut feeling is doing that is actually kicking the PLA's back to life....? You can also select My TV from the main menu to then view your list of recorded and scheduled programmes. OK My main phone socket is in my hall so i user powerline adaptors to move the Internet feed to my PNYV box and to my Blueray player. If I remove the face plate from my main socket the test socket is Phone line plug shaped not modem cable shaped. had a look at the link. Please don't leave this page while your router is restarting as you won't have any internet access. BT Sport 1, 2, 3, and BT Sport ESPN are also available in stunning HD1080 at 50fps. Full details can be viewed at TVGuide.co.uk My internet connection is fine for all other devices. Switch it off at the plug for 30 seconds and turn it back on. Marquez is human after all! We don't use the landline much but we do have relatives that call us on it! So do i need a line filter, If you're using the PNH1, you'd have been provided with at least one microfilter (well I did anyway). Use that filter (or one from a neighbour perhaps) and use that in the test point. Fixing BT error codes. Only Sky Cinema content available via Now TV. To be safe, disconnect and reconnect it. Although I've been wrong many times, I'm not sure it is actually the box. If your error code has a dash, for example BTP-302, don't forget to include this too. Switch it off at the plug for 30 seconds and turn it back on. I have had a play with the settings and change the Deep Sleep settings so that it does not Deep sleep ever, incase that was causing the issues. This site uses cookies. My setup is simply openreach modem > nighthawk router > bt… Could you confirm whether you're connecting your YouView Box to the router via Powerline Adaptors, or whether you're using a direct ethernet cable connection? but, who knows? All rights reserved. In my mind that is false advertising. We’re improving customer service, going further on fairness and reduci.. News releases. Oh, believe me, I know exactly where you're coming from!! Enter error code. My internet connection is fine for all other devices. Payment required to access content from Netflix, Now TV and Amazon Read our cookie policy. Did all the usual, then in desperation I entered maintenance mode and selected "Internet/USB recovery delete recordings" wheupon the box downloaded approx 120 MBytes of firmware version 29.107.0.1 from the internet which it then proceeded to install. The last couple of nights around 02:00 02:30 while watching STV player the feed has frozen the error was YVM104. the one on the back is a power switch, but will admit idk if there is another reset button on the back BT is one of the leading communications companies, serving the broadband, phone, TV and mobile needs of customers in the UK and in more than 170 countries worldwide. We use necessary cookies to make our site work. The easy way to manage your BT account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's what we've always done and we're one of the best at it in the world. Also ipc6023 after 5-6 minutes when I use the VLC stream for the bt 399 test page on my laptop. Switch off your Plusnet router, BT Openreach modem and set top box either via the wall socket or the power switch on the back of each unit (where applicable). hope this sorts yours. The BT Sport app for smartphones and tablets allows BT Sport subscribers to watch all our channels live, on the go and in stunning high definition, as well as a huge number of clips, long-form highlights, and full replays. Contact details for BT, TalkTalk and Plusnet, can be found on our Useful Contacts page.You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. If you have the new Home Screen, you can access settings by pressing Up and then right after opening the home screen. Welcome to the Broadband Availability checker. Now retry the service to see if you still get the error. The simple old trick of restarting your router can help resolve this issue. We’ll walk you through what to do. BT Player only available to BT broadband customers. Internet connections are available through ADSL or BT Infinity branded fibre technology. The old “switch it on and off” routine. Hi @DaveCW - Just to add to this, the line is testing with a potential issue on your phone line which seems to be being generated within your premises. how long would I need to leave this like this for. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted. My internet service appears ok if a little slower than it should be. Even when there's a laptop connected in the kitchen, smartphones upstairs and a tablet in the lounge - they all stay connected, all the time. YVM104 is YouViews generic 'low bandwidth' error, although with a restart fixing the issue I'm not sure that it is a bandwidth error. To create an account to post on the forum, click here.Â, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? With BT Whole Home Wi-Fi you can have your favourite TV, films, music and games in any room you wish. sorry if was any confusion as im only aware of one button and that's on the front. YVM102, YVM104. User reports indicate no current problems at BT. I found that pulling the network cable and putting it back in re establishes connection. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. No one seems to care about this issue. Make sure your TV is on the correct source – sometimes labelled ‘source’ or ‘AV’ on the remote – clicking this button will change the type of cable your box is connected to your TV with. May. OK My main phone socket is in my hall so i user powerline adaptors, Next time it drops, quickly check the PLA's lights - https://www.plus.net/help/tv/equipment/powerline-adapter-problems/, If I remove the face plate from my main socket the test socket is Phone line plug shaped not modem cable shaped. The simple old trick of restarting your router can help resolve this issue. Other options include resetting your box or adjusting your aerial to see if that has any effect on the quality. After some searching I've found this link, which will take you to YouViews own 'Fix for YVM104' page. Head to NOW Membership Select Add membership (or start a free trial, if applicable) next to the membership you want; The cost will be added to your monthly BT … To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone. You'd need to use a Microfilter when plugged into your test Socket. Huge errors sees him throw away lead. We don't use the landline much but we do have relatives that call us on it! Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Still getting issues around 2 am-2:30 am with internet drop out but only on the PNYV Box. As catch up comes via the servers, it also points to either the box (doubtful), the PLA's (likely) or your Fibre speed is dipping (unlikely as all devices would be the same), When it goes again, try a speed tester to see if it has dropped, Surprised a PN employee didn't direct you to PN's own help pages - https://www.plus.net/help/tv/tv-error-codes/ and then select the error code their too, Still getting issues around 2 am-2:30 am with internet drop out but only on the PNYV Box.
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